MALARIA
ES

Legal

Returns and Refunds Policy

Last updated: 01/03/2025

At Malaria Gin we are committed to offering excellent products and a transparent buying experience. This policy complies with Argentine National Consumer Protection Law No. 24.240 and its amendments.

RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 10 calendar days of receiving the product, with no need to give a reason.

Conditions:

  • The product must be unopened, with its original packaging, labels and security seals intact
  • It must show no signs of use or consumption
  • For health and food safety reasons, we cannot accept returns of opened bottles or bottles with broken seals

How to exercise this right:

  • Send us an email at hola@malariagin.com or contact us on WhatsApp stating: your order number
  • The reason for the return
  • Photos of the product (optional)
  • We will send you instructions to complete the return
  • Return shipping costs are borne by the buyer

FAULTY OR DAMAGED PRODUCTS

If you receive a product with manufacturing defects, transit damage, or an incorrect order, we take full responsibility.

What to do:

  • Contact us immediately (within 48 hours of receiving the product)
  • Send photos of the product and the packaging to hola@malariagin.com
  • We will validate the claim and send you a replacement or issue a full refund
  • At no extra cost to you — we cover the shipping

ORDER CANCELLATION

You can cancel your purchase within 72 hours of placing the order, as long as it has not yet been dispatched.

To cancel, contact us at hola@malariagin.com stating your order number. We will process the refund immediately.

REFUNDS

Timeframes:

  • Once the returned product is received and checked, we will process the refund within 5 to 10 business days
  • The time may vary depending on your bank or payment method

Refund method:

  • The refund is issued through the same payment method used for the original purchase
  • If you paid by bank transfer or deposit, we will need your bank details

Important:

  • Original shipping costs are not refundable (except for faulty products or mistakes on our side)
  • For discounted promotions, the amount actually paid is what gets refunded

CASES WHERE RETURNS ARE NOT ACCEPTED

  • Products that have been opened, or partially or fully consumed
  • Products without their original packaging, labels or security seals
  • Products damaged through improper use or customer negligence
  • Claims made outside the stated timeframes (more than 10 days)

DELIVERY TIMES

Once your payment is approved:

  • We prepare and dispatch your order within 48 to 72 business hours
  • We will send you a tracking number so you can follow your shipment
  • Delivery times depend on the courier and your location

PAYMENT METHODS

We accept:

  • Mercado Pago (credit and debit cards, cash via Rapipago/Pago Fácil)
  • Bank transfer
  • Bank deposit

All payment methods listed in our online shop.

CONTACT

For enquiries, exchanges or returns, get in touch:

📧 Email: hola@malariagin.com

🌐 Web: www.malariagin.com

Opening hours: Monday to Friday, 9:00 to 18:00

Malaria Gin – Reafan SRL